Terms of service

Return & Refund Policy – [STORE NAME]

At [STORE NAME], we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

The item must be unused and in its original condition
It must be in the original packaging
Proof of purchase is required

2. Return Timeframe

You can request a return within [X DAYS] of receiving your order.

3. Return Process

To initiate a return, please contact us at [EMAIL ADDRESS] with your order details. Once approved, we will provide return instructions.

4. Refund Process

After we receive and inspect the returned item:

You will be notified of the approval or rejection
If approved, your refund will be processed within [REFUND PROCESSING TIME]
Refunds will be issued to the original payment method

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. Please contact us at [EMAIL ADDRESS] for assistance.

6. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within [X DAYS] of delivery with clear photos. We will arrange a replacement or refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

Personal care or hygiene products
Used or worn items
Items marked as final sale

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping charges are non-refundable (if applicable)